We do not currently have an option to automatically add a cleaning fee to the booking price, however many hosts create a premium cleaning fee amenity that guests can choose to add before paying for their reservation. It's important for hosts to clearly state in their listing that the cleaning fee is mandatory.
When guests reach the checkout screen, they will see the option to select the cleaning fee premium amenity. If they forget to do so, please communicate with them through Swimply messaging and encourage them to add the cleaning fee amenity to their booking.
For more information on creating premium amenities, please view this link.
Collecting a cleaning fee after the booking is complete?
If you need to charge a cleaning fee after the booking is complete because your guests left more behind than is reasonable and did not add the cleaning amenity, please reach out to your guest through Swimply messaging to discuss a reasonable fee. Once you both agree on an amount, please contact Swimply Support, and we will process the transaction for you. We're here to assist you with any issues that may arise, and we want to ensure a positive experience for all parties involved.
Note: Swimply may be unable to collect funds from Guests after a booking has occurred if they do not consent to the charge. To avoid any issues, it’s best to communicate with the Guest immediately.
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