Automated Messages

Automated Messages make it easy to communicate with your guests at key moments throughout their booking. You can set up pre-written messages that are automatically sent, saving you time while improving the guest experience.

When Are Messages Sent?

You can create automated messages that are sent at the following times:

• ✅ Immediately after a booking is confirmed
• ⏳ 24 hours before the booking begins
• 🕒 10 minutes after the booking ends

How to Set Up Automated Messages

Follow these steps to create or edit your messages:

1. Go to your Manage Listing page
2. Click on Guest Check-in
3. Select Automated Messages
4. Click Set Up next to the message timing you want to customize
5. Write your message and include any placeholders (see below)
6. Click Save

To make edits later, simply follow the same steps and click the pencil icon next to the message.

Using Placeholders

While creating your message, you’ll see blue placeholder bubbles. These automatically populate with guest-specific details when the message is sent.

Examples may include:

• Guest name
• Booking time
• Booking Date
• A link to review your listing

This helps personalize each message without extra effort.

Best Practices

• Keep messages clear and friendly
   
• Include important details like check-in instructions, rules, or reminders
   
• Use the post-booking message to set expectations early
   
• Use the post-booking-end message to thank guests and encourage reviews

Why Use Automated Messages?

• Saves time on repetitive communication
   
• Ensures guests always receive key information
   
• Creates a more professional and consistent experience