Your payout may fail if (1) the card on file is invalid, (2) the card associated with your account has expired or has been reported as lost/stolen (3) the bank account on file is invalid or closed.
To edit your payout information (such as the bank account to which payouts are sent), log into your Swimply Profile and click on "View payments".
Your bank or card information will be displayed on the Stripe Express dashboard. You can learn more about the process of updating your bank account information here.
Pro tip: In order to receive payouts correctly, we suggest you use a standard checking banking account with a financial institution. Other types of bank accounts (e.g., savings) or a virtual bank account provider (e.g., e-wallet or cross-border services) and debit cards are supported but may see higher payout failure rates than standard bank accounts.
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