Yes.
We encourage Guests to disclose the presence of a service animal to the Host in the Swimply chat before booking.
This is important to discuss in case the presence of the service animal requires a little extra preparation for a Host or would cause health issues for the Host or their family (e.g., severe allergies) or safety issues, e.g., if the Host has animals of their own.
As stated in our Commitment to Fair Treatment, Swimply takes reports of discrimination very seriously. If a Host declines or cancels your reservation without due cause, please contact customer support. We will investigate the situation and help you find another pool!
Documentation
While you are under no obligation to provide documentation for your assistance animals, a Host may ask:
- Is the assistance animal required because of a disability?
- What work or task has the animal been trained to perform?
We understand that service animals are generally very well trained. However, a Host may ask a Guest to remove a service animal if the animal is acting aggressively, causing damage, or otherwise being significantly disruptive and the animal’s handler does not take effective action to control it. The Host must still allow the Guest to stay at the reservation without the animal.
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