Understanding Payment Obligations between Guests and Hosts

At Swimply, we understand that processing payments and refunds can sometimes be a complicated process. Our Support team is fully committed to assisting in any way we can. As a Host, it is vital to ensure that any changes made to a booking are confirmed as paid in the Swimply app or website before rendering the additional services. This includes but is not limited to additional amenities, time extensions, and extra guests. Should any complications occur, contact Swimply Support immediately.

In situations where a Guest leaves without paying, Swimply Support will make an effort to reach out and collect payment. While we strive to provide the best possible service, we cannot guarantee a successful outcome in every case.

We kindly ask all Hosts to ensure that their guests have paid for their entire booking before leaving the property. Confirmed bookings and changes indicate that the guest has paid, and the host will be paid for the confirmed booking or modification. If a modification is still pending after a booking moves from the confirmed to completed status, it will not be included in the final Host payout.

We understand that oversights can happen, and we encourage open communication to resolve any payment issues between Guests and Hosts. The goal is for all Guests to have a fair and consistent experience. This is not only a Swimply policy, but a standard expectation in the hospitality industry.