Review Removal and Editing Policy

Swimply strongly believes that both Guests and Hosts should have an opportunity to share their experiences with other members of the Swimply community. 

For this reason, Hosts and Guests are given the chance to leave thoughtful and honest reviews after each booking. Transparent and clear reviews can be a valuable tool for helping Hosts learn how to improve their listings, while also protecting our community and fostering trust within it.

When writing a review, whether positive or otherwise, it is important to be respectful and professional at all times. Swimply reserves the right to remove any review, which is found to have violated our Terms of Service.

Can I dispute a review left on my listing?

If you wish to submit a review for removal, you must take the following steps:

1. Confirm that the review contains at least one of the following violations. Swimply does not edit, censor, or remove reviews unless they include:
   • Discriminatory content including but not limited to discrimination on the basis of age, sexual orientation, race or ethnicity, religion, gender, or gender expression 
   • Defamatory, offensive, or inappropriate content including but not limited to profanity, name-calling, graphic, or sexually explicit content
   • Disclosure of personal information including but not limited to a user's full name, address, contact information, personal/religious/political views
   • The use of reviews as coercion or incentivizing reviews with financial compensation
   • Extraneous Commentary including aspects of the experience not related to the booking experience itself (restaurants, ride-shares, etc.) or about past Swimply reservations, Hosts, or Guests
2. Gather visual evidence of the violation:
   • Screenshot of the review on the listing page
   • Screenshot of any inappropriate or offensive messages in the inbox message thread
   • Any photo or video evidence captured during the booking that may prove the review contains false information.
3. Submit a ticket to Swimply Support via the help center:

   Go to your Profile, then scroll down and select Help Center
   Find the chat button in the bottom right
   The virtual assistant will populate. Select leave a message from the options.
   Follow the instructions to input the booking numbe, reason for your request and upload your screenshots. Remember not to press enter/return until you are fully done with your statement, as this will not help you start a new line.
   Write down your ticket number and close the chat. You will receive a follow up email within 3 business days.

 

Can I edit my review?

Once you leave a review, it can only be amended once. It cannot be amended to a lesser rating, i.e. from 5 star to 1 star, but you can request to increase the rating.

Alternatively, you may request to delete the review altogether. Once the review is deleted, you will not be able to submit another review for the same booking. For either case, simply follow the steps in the previous section to submit your ticket. You will receive a response within 3 business days.

Related keywords: Review Dispute