Swimply is dedicated to fostering meaningful and unique experiences for people of all communities. We value every member of Swimply, both Hosts and Guests. As a member of the community, you should treat other members with respect in every interaction. Swimply defines discrimination as the negative treatment or consideration of a person based on a group, class, or category to which they belong rather than on individual merit. Treating another User in a fashion that is different and less favorable for any reason including because of their race, ethnicity, national origin, religious affiliation or creed, sexual orientation, sex, gender, gender identity, marital or familial status, or disability is prohibited.
Prohibited behaviors include declining a booking, imposing any different terms or conditions, or making any statement that discourages or indicates a preference for or against any guest on account of race, ethnicity, national origin, religious affiliation or creed, sexual orientation, sex, gender, gender identity, marital or familial status, or disability.
To help illustrate what these values look like in practice, we’ve answered some potential questions below.
When is it reasonable for a Host to decline a Guest?
When considering a Guest’s booking request, Hosts should ensure that discrimination isn’t a factor in their decision to decline a booking. Discrimination includes negative consideration of a person based on a group, class, or category to which they belong such as race, ethnicity, national origin, religious affiliation or creed, sexual orientation, sex, gender, gender identity, marital or familial status, or disability.
Occasionally a decision to decline a reservation may be based on safety concerns. In order to make the most educated decision, Swimply advises Hosts to read through any reviews of the Guest from past bookings and consider if the Guest has been verified by Swimply. If you have concerns about the safety of yourself or your property, please notify Swimply Support.
Can Hosts decline Guests based on previous bad experiences with other Guests?
Hosts may not decline Guests based on the community they are from, their ethnic background, or otherwise discriminate against Guests based on country or location of origin. It is important to remember that each person is different, and it is unfair to prejudge someone based on the behavior of a past Guest. To reduce confusion or any misunderstandings, we suggest Hosts and Guests exchange messages prior to the date of the booking to clarify pool rules and set expectations.
Can a Host decline a Guest due to accessibility concerns?
Swimply Hosts are not required to make their pools compliant with the standards set out in the Americans with Disabilities Act (ADA). However, a Host cannot decline a Guest based on any actual or perceived disability. Hosts should do their best to provide information about their home’s accessibility features or lack of them (e.g. many steps, no hand-rail to enter the pool, restroom located on a different level) so prospective Guests can make an informed decision about whether or not the listing is appropriate for their needs. Please view our policies on service animals as well.
What happens if a user does not follow these guidelines?
Community members who do not treat Hosts and Guests equitably and respectfully are not welcome on Swimply. If you believe a member of the Swimply community violated our non-discrimination policy, please contact customer support immediately. Please fill out our Contact Form.