Using Swimply Inbox to talk with Guests

Through the Swimply app or website, you have the ability to communicate with potential and confirmed Guests prior to, during, and after the booking in a positive way, leading to good reviews.  The inbox is a great way to provide your Guests with extra information about your Pool´s features, rules, and safety tips as well as getting feedback that allows you to grow and improve for future experience at your pool! It is also important to note that being unresponsive in chat for a prolonged period of time, particularly as a booking approaches, may make a Guest eligible for a penalty free-cancelation regardless of your cancelation policy 

We advise all communication regarding a reservation be had through the Swimply chat, that way it's easier for Swimply Support to confirm conversations or track events if you ever need assistance. Please note that sharing phone numbers, contact information, or arranging to take payment offline or at the pool (with cash or credit card) is against our Terms and Conditions. Swimply will not honor transactions made with your Guest off the platform and the booking will not be protected by our Swimply Protection Guarantee.

After the booking is complete, you and your Guest will have the opportunity to review each other. Reviews are an invaluable part of building trust between Guests and Hosts in our marketplace as well as rooting out any concerning behavior, so we appreciate you honestly communicating your experience.

In order for a Guest to contact a Host:

• A potential Guest must have a completed profile to message you. 
• They must select a date, time, and headcount to send with their message to help center your conversation. If you have Instant Booking enabled on your Pool, they may be Confirmed already when they contact you. If you manually approve your reservations, they may show as Pending.
• If a Guest requests a booking, their name automatically appears in your inbox.

In order for a Host to contact Guest:

• Hosts can only chat with potential Guests if the Guest has already initiated a conversation or if they have requested reservation with the Host's Pool.
• Any existing conversation thread can be accessed in the Inbox section.
• To start a new conversation go to the Reservations section, select the desired user, create your message, and use "Send A Message".

It's very important to note that all users must acknowledge and accept the following rules on the Swimply chat prior to using the chat:

Please view our Community Guidelines for more information on our content policies.

Related searches: Messenger; Message Host; Contact Host; Inbox