We appreciate and thank our Hosts for opening up their homes and spaces to Guests with contactless ways to enjoy time with their families. As part of our commitment to protecting Hosts and Guests, Swimply automatically mandates a minimum of 30 minutes in-between all bookings. This allows Hosts to clean, sanitize, and prepare the area for the next Guest.
For the safety of communities everywhere, we ask that Hosts and Guests follow the mandates of their local state and county authorities, and we urge Guests to do whatever they deem necessary to feel comfortable. If you have additional questions or concerns, please contact your Host and ask about specific precautions they are taking to help keep their Guests safe.
How to Reschedule due to COVID
If you or another Guest have been exposed to or have contracted COVID-19 you should immediately reach out to your Host and let them know about it. Please try to reschedule your swim with the Host for a later date. It's ok if you don't know the exact day yet - you can always reach out to Swimply Support, and we will help take care of the reschedule for you! If your swim can not be rescheduled and you are outside your host’s cancelation window, you are not eligible for a refund.
Likewise, if your Host is exposed to or contracts COVID-19, they are advised to reach out to you immediately and work to arrange a reschedule. Again, Swimply Support is happy to help with this process. If your swim can not be rescheduled, a full refund in credits will be added to your account.
Please note: Hosts reserve the right to require proof of vaccination for the use of their pool. If you are not comfortable with this, please reach out to Swimply Support and we will be happy to help you find another pool to enjoy!
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