Swimply Customer Support is here to help, no matter how big or small your needs may seem!
Swimply’s Customer Support Team strives to achieve excellence when supporting our users. We are dedicated to delivering superior customer service and value your continued confidence in us.
You can get in touch with Swimply by using the "Help" button. It will either open a live chat, or will allow you to leave a message for our Agents in the form of a ticket.
In order to use our chat, navigate to the help page:
When you first land on the help page, you will see a blue chat button in the lower right-hand corner.
Click on it to access our chat!
Our chat tool is powered by AI and is designed to guide you to the most suitable answer for your query. If you are unable to locate the information you need, our chatbot will convert your chat into a support ticket and forward it to our team for further assistance.
To provide you with the best possible assistance, Duckie will ask you a few questions regarding your account and the issue you are experiencing:
We encourage you to give Duckie a chance as it has access to all our resources and can provide you with the quickest assistance. However, if you feel more comfortable speaking with a representative, please let our chatbot know and we'll connect you to the next available Support agent.