What are booking requests for listings?
Some of our listings are only available upon request. This is a setting which the Host can enable at any time. When you submit a booking request, a pending charge will be applied to your credit card until the Host approves or declines the request.
What happens if the host approves my booking request?
If the host approves your request, your card will be charged immediately and your booking will be confirmed.
What happens if the host declines my booking request or it expires?
If the host declines your request, the funds will be instantly released, and the hold on your credit card will be removed. You will not see a refund on your transaction statement. You'll simply see the original authorization disappear completely within 7 business days. No payment will be made and no refund will be issued. It will appear that the whole transaction never took place.
How long does it take for my card issuer to remove the original charge from my pending charges?
You may need to wait until your card issuer removes the original charge from your pending charges within 5-7 business days.
What happens when the hold on my card is canceled?
When the hold on your card is canceled, you will not see a refund credit on your statement. Instead, the original authorization will disappear completely after 3-7 business days. No payment will be made, and no refund will be issued. It will appear that the whole transaction never took place. Your bank should also be able to confirm this.
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