What are Passes?
Passes are a different way to book your favorite spaces on Swimply!
Passes allow you to pay a one-month fee in exchange for FREE bookings within certain restrictions.
There are three types of Passes:
- Early Bird: Get free bookings during morning hours
- Weekday: Get free bookings during weekdays
- Anytime: Get free bookings during all days of the week
Passes are enabled by specific hosts for specific listings, so Passes may not be available at all listings.
How do I find and purchase Passes?
To find listings with Passes, look for the “Passes” indicator in search results
You’ll also be able to filter for listings with Passes using search filters
To see the details of each Pass and to purchase, check the “Passes” section on the listing page
How do I use Passes?
After you purchase a Pass, simply return to the listing page and make a booking. The booking flow will let you know if the booking is fully covered, partially covered, or not covered by the Pass.
Frequently Asked Questions
Q: Do Passes auto-renew?
A: Currently, Passes do not automatically renew at the end of the month. If you like a Pass, simply purchase it again at the end of the month!
Q: Where can I manage my existing Pass?
A: Visit the “Passes” section of the Swimply website or mobile app to see your Passes.
Q: Are there any limitations to Pass bookings?
A: With a Pass, you can have up to one booking per day, up to the number of hours specified on the Pass. Having a Pass does not guarantee availability - time slots are first come, first serve. Please contact your host if you are experiencing issues finding availability.
Q: Can you make bookings for future dates?
A: Yes, you can make reservations for future dates within the dates and number of hours specified on the Pass
Q: What if I need to cancel a Pass?
A: If you have a Pass but have not completed any bookings, you will be able to cancel the Pass and receive a full refund. If you have made a booking with your Pass, you will not be able to cancel. You may contact your Host to see if they're willing to make an agreement for partial refund via the Swimply inbox. If a refund amount is set, submit a screenshot of the agreement to Swimply Customer Care, via the help center.
Q: What happens if I want to make a booking that exceeds the limitations of a Pass?
A: There are several situations where you may exceed the boundaries of a Pass
- If you make a booking that exceeds the time limit, you will be charged for the additional hours at time of booking
- If you wish to add amenities that are not included with a Pass, you will be charged any incremental costs at the time of booking
- If you exceed the number of guests allowed, you will need to pay for the booking in full
Q: Can I have multiple Passes?
A: You can only have one Pass per listing. However, you can have multiple Passes between listings.
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