Achieving and maintaining a high completion score is an integral part of being a successful Swimply host. Learn about what completion score is, why its important, and how you can make sure yours is high in the article below.
One of the most important things to keep in mind when thinking about how to be a successful Swimply host is: completion percentage! This is one of the metrics that the algorithm looks at when deciding the search results, so you want to aim for a high completion %.
But what exactly is completion percentage? It's just a simple equation: Number of completed bookings at your listing divided by the number of requests your listing receives. So, the more completed bookings you have, the higher your completion percentage will be!
Now, let's talk about how you can make sure your completion percentage stays high. Here are a few simple steps you can take:
1. Set your listing to "instant book": This will make you 60% more likely to get a booking AND have a 15% higher completion score on average. It's a double win, so don't miss out! You can learn how to set your listing to instant book here
2. Communication is key: Make sure you're quick and clear when answering questions and helping guests navigate the platform. Remember, for many guests, this may be their first time using Swimply, so be patient and helpful. If you're responsive and helpful, you're more likely to secure the booking!
3. Turn on your notifications: You don't want to miss any booking requests or messages from guests, so make sure your notifications are on (email, text, and push notification). You can learn how to turn on notifications here
4. Avoid cancellations: We all know cancellations are not cool, so try to be extra accommodating and reschedule swims before canceling on guests. Cancellations will lower your completion % and hurt your search ranking :(
By following these four simple steps, you'll be completing as many bookings as possible and earning more money! Plus, you'll have a great search result and a lot of happy guests. So, what are you waiting for? Dive in!
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