Hosting Scores: Cancel Rate

The Performance Scores on the Hosting tab help you understand how to maximize your Swimply earnings.

These scores are based on the data and performance of all hosts across the platform.

*Keep in mind that everyone has their own way to host and if you are happy with your number of bookings/earnings do not feel pressured by these scores. These are just here IF you want to take your listing and business to the next level.

Cancel Rate:

Cancellation should always be the last resort for hosts and we should always try to work with guests to reschedule–you can even offer them a discount within the app for the inconvenience. For this cancellation rate we will only take into account bookings that are canceled by the host and not if the guest cancels their booking.

The way this metric is calculated is:

(Number of bookings canceled by host / number of valid bookings)

• Great: below 5%
• Not Bad: Above or equal to 5% and below 10%
• Needs Work: Above or equal to 10%