Guest Service Fee

Swimply provides a marketplace where Hosts who own private spaces can connect with people who may not have spaces of their own, but want to enjoy such spaces in a comfortable and private setting. As such, Swimply charges a service fee for providing this opportunity. 

The Swimply Service Fee is a percentage of the booking subtotal. This fee covers various operational expenses, including customer support, marketing, and platform maintenance. It also contributes to our Swimply Protection Guarantee. The remaining portion of the payment, after deducting our service fee, is transferred to the Host as payment for their services.

The service fee amount varies by booking, but will always be visible on the final checkout screen before booking and payment is finalized. The following is a breakdown of the Swimply Service Fee: 

This fee is calculated based on multiple factors including, but not limited to: 

• Location
• Regulatory laws
• Booking details
• Other risk factors

This fee goes towards:

• Swimply Protection Guarantee
• Fraud Protection
• Customer Support
• Marketing
• App Support

Please note: Service fees are non-refundable for cancelations outside of the refund window. Service fees also apply to any additional changes made to a reservation after the fact.

Swimply's Terms of use and service must be read and agreed to by all users before they can sign up. 
Swimply may charge fees and, if applicable, Taxes to Members for use of the Swimply Platform. Fees or charges may include collection fees, convenience fees, third-party charges or any other fees that may be required to address your Account and are permitted by Applicable Laws and Rules. Except as otherwise expressly provided on the Swimply Platform, Service Fees are non-refundable. Swimply reserves the right to change the Service Fees at any time, and will provide Members notice of current fees. Fee changes will not affect Bookings made before the effective date of the fee change.