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Guests

Includes all Help Center articles for Guest troubleshooting and support. Click the relevant header below to view articles:

Managing Booking Articles

  • Requesting a Refund from your Host
  • Manage Booking Basics
  • Making Booking Adjustments
  • Cancellations
  • Cold Pools and Temperature Expectations
  • Interrupted Reservations - Bad weather and other emergencies - Policy for Guests
See all 7 articles

Make a Booking Articles

  • Booking Basics
  • How Much Does a Booking Cost?
  • Instant Booking vs. Request-Based Booking
  • Understanding Listing Types
  • Using Credits, and Promos When Booking
  • What to Expect Post Booking
See all 9 articles

Finances Articles

  • Swimply Credits and Promotions
  • How to View Your Previous Bookings and Access Receipts
  • Payment Best Practices
  • Understanding Pending Charges and Booking Requests
  • Refunds
  • Guest Service Fee
See all 7 articles

Guest <> Host Relations Articles

  • Communicating with Hosts
  • Handling Disputes
  • Guest Reviews
  • Swimply Protection Guarantee

Manage Profile Articles

  • Finding Your Profile
  • How the Referral Program Works.
  • Account Settings
  • Account Troubleshooting
  • How to Become a Verified Guest

About Swimply Articles

  • Welcome to Swimply
  • How to Contact Swimply
  • Swimply Gift Cards

Manage Profile

  • Swimply Premium
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