At Swimply, we strive to maintain fairness and transparency for Hosts and Guests. To ensure a seamless and positive experience for all parties involved, we have established a policy that allows Swimply to adjust the booking to reflect an accurate headcount or include amenities used during a booking.
This policy is designed to uphold the platform's integrity and is in accordance with our Terms of Service.
Booking Agreement: Guests must provide accurate information during the booking process, including the number of individuals present at the reservation. This information is vital for Hosts to adequately prepare their facilities and ensure the safety and comfort of all Guests.
Exceeding Booking Limits: If Guests arrive with more people than originally booked or use amenities not included in their booking, Swimply reserves the right to charge an additional fee for each extra guest or amenity. This fee is intended to compensate Hosts for the additional usage and potential impact on the property.
Fee Assessment: The specific fee amount for extra Guests will be determined by Swimply and communicated to the guest. The fee will be based on various factors, such as the Host's pricing structure, the amenities provided, and the impact on the property.
Notification: In the event that Guests bring more individuals than initially booked and does not update the booking accordingly, Swimply will notify the guest of the discrepancy and the associated charges.
Payment Collection: Swimply will facilitate the collection of extra guest charges through its established payment system. The guest will be charged the additional fees, and the payment will be processed using a payment method associated with their account.
Dispute Resolution: If a disagreement arises between the Guest and Host regarding the extra charges, Swimply's support team will be available to assist in resolving the issue. Both parties are encouraged to communicate openly and work towards a fair resolution within the Swimply messaging system.
Terms of Service Compliance: This Extra Guest Charges Policy is integral to Swimply's overarching Terms of Use and Servicve. By using the Swimply platform, Guests agree to comply with these terms, which include respecting the Host's rules and guidelines, providing accurate booking information, and honoring the agreed-upon terms and fees.
Policy Updates: Swimply reserves the right to update or modify the Extra Guest Charges Policy as necessary to improve the platform's functionality and address evolving circumstances. Any changes will be communicated to users in a timely manner.
We encourage Guests to provide accurate booking information and respect the Host's property rules. Swimply is committed to facilitating a smooth resolution process for any disputes that may arise.
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