Keys to a Successful Booking – Swimply

This article addresses the following:

So you’ve just confirmed a booking, what’s next?

Here are some tips to ensure your Guest has a smooth and enjoyable experience:

Messaging

Communicate with Guests clearly and in a timely manner. Be sure to respond quickly to any questions or concerns from Guests.
Provide access instructions for your guests if you aren’t home or unable to greet them. If you are home and able, be prepared to welcome your Guests right away upon their arrival.
Reiterate your listing rules with the Guest before their arrival. Kindly remind them of your policies, so they aren’t surprised upon arrival when they find out they can’t drink alcohol, let their dog swim, throw a party, or any other rules you have in place.
Work out all the details before, no one likes surprises, communicating expectations, potential issues, or needs prior to the reservation will ensure that everyone has the best time possible.
Keep it in Swimply Chat, keeping the communication within the Swimply app allows our support team to quickly get caught up if there are any issues or changes requested. All payment should be directed through the Swimply app.

Tidy Up: Before a Guest arrives, be sure your pool and surrounding areas are free of any debris or dirt. Wipe down tables to remove dust and dirt, and make sure chairs are clean, dry, and ready for Guests to sit.

Get Amenities Ready: Before a Guest arrives, review the booking and go over their added amenities. Upon their arrival, be sure that the amenities they selected are ready for use and available. Depending on the amenity, this might include heating your hot tub, uncovering your grill, placing floats and/or towels by the pool, or setting up any games.

Greet your Guest, when they arrive. Hosts that are home often quickly say hi to their Guests and make sure they get access to everything they need and set up for a good time. If you are not home, a message in chat, can be a great alternative way to make your Guests feel welcome.
Make the space private. Your Guests reserved a private space to enjoy. If you have family or other guests staying in your home, make sure they know that the Swimply Guests have rented the space and to respect the private experience.
Let your Guests enjoy. It can be tempting to keep a close eye on your Guests. Be sure to give them some privacy. Guest are very likely to notice a Host hovering by their windows.
End of booking time, can come quick. Be sure your Guests are aware of the procedure for leaving. Keeping a wall clock in the pool area and making sure your Guests know where it is can help with overstays. Guests are expected to be packed up and heading out the door at the end of their reservation time.

Request Reviews: 24 hours after a booking, send the Guest a message thanking them for visiting and ask them to leave a review. Additionally, you can ask them for feedback. This is a great way to discover how you can improve as a Host, receive reviews, and gain repeat Guests.

Quick communication: After a booking is over, be sure to check your messages in case your Guest has left something behind, has a question, concern, or complaint.

Review your Guest: Leave a review of your Guest. Were they a great and respectful guest? Were they rude and dismissive of your rules? These reviews are internal, and can only be seen by other Hosts and the Swimply team. Reviews are the best way to notify other Hosts what to expect from a Guest and remind yourself of a past Guest.
Clean up: If you have another booking that same day, sanitize high touch areas and set up or remove amenities selected for the next Guest.