Unless you’re an athlete in an ice bath, no one likes to shiver in a chilly pool. Sometimes outdoor pools have to deal with the ambient outdoor temperature, but you should always feel comfortable at a Swimply reservation and know what you’re getting into, temperature-wise.
Swimply has both Heated and Unheated pools. Depending on the time of year, you may like to swim in a warmer or cooler pool. Confirm in the Pool Listing whether the pool is heated or unheated and the forecasted temperature for the day of your reservation. You can also talk to your host in advance to get more information about the expected temperature of the pool.
Be aware that if your booking is at an unheated pool and your swim is on the cold side, talk to your Host about rescheduling to a warmer day.
Sometimes, the "heated" pool is just too cold. Here’s what you should do if this happens to you:
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Contact Swimply Support no more than one day after your reservation.
For Swimply Support to conduct an accurate investigation into the pool condition during your reservation, Swimply must be contacted within 24 hours of the Reservation. To expedite our investigation, please provide the pool's name, your reservation date, and how long you stayed at the Host’s residence in your email. -
Hang tight while Swimply support investigates the pool's condition and the reservation's circumstances. We’ll also determine if additional Host education is necessary. If we find that the pool was below our acceptable temperature standard, you may be eligible for a refund or credit to your account.
Note: Even if you didn’t swim but stayed at the Host’s property for the duration of your Reservation time, you have effectively fulfilled your Swimply reservation and are not eligible for a refund or credit. - Swimply support will contact you to let you know your compensation options; if you’d like to reschedule your swim for another day, simply let us know.
Note: If you booked an unheated pool and found it too cold to swim, after all, you are not eligible for a refund.
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