A Swimply reservation is an incredible time with friends and family. You plan your trip, drive to the pool, and expect to have a truly fantastic time!
In the unusual event that something goes wrong, please communicate with your Host and voice your concerns immediately. You can do this in person, but you should document the exchange in the Swimply chat. Our Hosts are happy to work with their Guests to ensure they have the best possible experience, and Swimply Support is always available.
Step One: Contact Your Host
If there is a problem with your reservation, talk to your Host first. You can contact your Host from your inbox.
If your Host offers to reschedule or a refund in the Swimply chat, please let us know, and we will be happy to adjust the booking details to reflect the conversation.
We will check the chat for confirmation regarding a possible reschedule, refund, or any other information before changing the reservation on your behalf.
Step Two: Contact Swimply Support
If you cannot address your concerns directly with your Host, please gather evidence of the issue. Photo and video documentation can help us get a complete picture. Fill out our Contact Form, including your booking date and time and any other relevant information,
Requests for refunds submitted over 48 hours from the reservation date or last contact with the Host may not be honored.
If you encounter an issue, there should be a record of attempted communication between the Guest and Host in the Swimply chat for verification.
Please be aware that Swimply’s Protection Plan does not cover communication on other platforms.
We are committed to quickly resolving any issue on the Swimply platform. You can expect to hear back from us within 6 hours, so it is important to keep an eye out for our emails. Contact Swimply Support via live chat or email. Include your booking date, time, and other relevant information.
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