This article addresses the following:
Types of Refunds
When a booking is canceled, Swimply offers two different refund options for you to choose from:
-
Refund to Original Payment Method - This method initiates a refund to the same card that was used to make the booking.
- Takes 3-7 business days to process
- Cannot be refunded to a different card or account
- Cannot be reversed once initiated
-
Credit Refund to Swimply Account - This method initiates a refund to your Swimply account in the form of credits.
- Processes immediately
- Is a great option if unable to wait for a standard refund.
- Swimply Credits cannot be redeemed for cash.
- Credits for canceled bookings do not expire.
Please Note: For bookings canceled by Host only, if a Guest elects the credit refund option, Swimply will offer a bonus 10% in credits.
For instructions on how to cancel a booking, click here.
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