Cancellations

This article addresses the following:

• How to Cancel
• What If My Host Cancels?
• Cancellation Policies

How to Cancel a Confirmed Booking

1. Go to Reservations.
2. Select the reservation you'd like to cancel.
3. Tap Manage.
4. Select Cancel Reservation.
5. Review the cancellation policy and any applicable refund.
6. Confirm your cancellation.

Once your cancellation is complete, you'll receive a confirmation and any eligible refund will be processed automatically.

How Refunds Work

The amount you're eligible to receive depends on the cancellation policy for your reservation and when you cancel.

Before confirming your cancellation, you'll be shown:

• Your eligible refund amount (if applicable).
• Any non-refundable charges. (Swimply Service fee)
• The cancellation policy that applies to your booking.

If you're eligible for a refund, it will be issued to your original payment method, or you have the option to receive the payment in swimply credits. 

Swimply cannot refund a different card than the one used to make the booking. 

Can I Undo a Cancellation?

No. Once a reservation has been canceled, it cannot be reinstated. If you'd still like to visit the property, you'll need to make a new reservation, subject to availability.

Frequently Asked Questions

Where can I view the cancellation policy?

The cancellation policy is displayed during checkout and is available in your reservation details before you confirm your cancellation.

How long does it take to receive my refund?

Once your cancellation is processed, any eligible refund is initiated automatically. The time it takes for the funds to appear in your account depends on your bank or card issuer and typically takes several business days.

What if my host agrees to make an exception?

Hosts may choose to offer additional flexibility in certain situations. If your host approves a refund outside of the original cancellation policy, any approved refund will be processed through Swimply.

Can I cancel a reservation that has already started?

Reservations that have already begun may not be eligible for cancellation or a refund. If you're experiencing an issue with your reservation, please contact Swimply Support for assistance.

What if the host asks me to cancel?

If your host is unable to accommodate your reservation, they should cancel the reservation from their end. If you're unsure how to proceed, contact Swimply Support before canceling so we can help ensure the reservation is handled appropriately.

What If My Host Cancels?

If your Host is the one who cancels, you will be sent an email with two refund options:

• Cash Refund for the amount of the booking to original payment method (7-10 days)  
• Credit Refund for the amount of the booking + 10% bonus credit to your Swimply account (immediate)

Cancellation Policies

When considering booking a listing it is important to first check the cancellation policy so you understand your options should something unexpected occur. 

The cancellation policy determines the deadline by which a Guest can cancel a reservation without forfeiting their funds.

These are the different policies you can encounter: 

• Cancel Anytime: Guests can request a full refund up to 2 hours before reservation start time.
• Very Chill: Guests can request a refund up to 24 hours before the reservation start time.
• Kinda Chill: Guests will only receive a refund when canceling 72 hours (3 days) before the reservation start time.