Cancellations

This article addresses the following:

• How to Cancel
• What If My Host Cancels?
• Cancellation Policies

How to Cancel

In the instance something comes up and you are unable to attend the reservation, consider first the option to reschedule. Check with your Host to see if there’s a date and time, you both can agree on. Then modify the date using the steps shown here. 

If you and your Host are unable to reschedule, you can cancel anytime up until the deadline shown on your reservation’s cancellation policy. Follow the steps below to proceed with canceling:

• In order to cancel a booking, you must navigate to the Reservation details page of the booking.
• Once on the reservation details page, scroll down to the very bottom to find the Cancel reservation button:

• Select a reason for cancelling that best suits your situation:
  
  

• The system will advise whether you are eligible for a refund, so you can decide whether or not cancelling is still the best option:

• Next, you will be presented with the option to select your refund type*:
  
  

• Once you select a refund type and proceed, the cancellation cannot be undone.

*For more information on Refund Types read here

What If My Host Cancels?

If your Host is the one who cancels, you will be sent an email with two refund options:

• Cash Refund for the amount of the booking to original payment method (7-10 days)  
• Credit Refund for the amount of the booking + 10% bonus credit to your Swimply account (immediate)

Cancellation Policies

When considering booking a listing it is important to first check the cancellation policy so you understand your options should something unexpected occur. 

The cancellation policy determines the deadline by which a Guest can cancel a reservation without forfeiting their funds.

These are the different policies you can encounter: 

• Cancel Anytime: Guests can request a full refund up to 2 hours before reservation start time.
• Very Chill: Guests can request a refund up to 24 hours before the reservation start time.
• Kinda Chill: Guests will only receive a refund when canceling 72 hours (3 days) before the reservation start time.