Lost or Forgotten Items

At Swimply, we understand the importance of personal belongings, and the inconvenience experienced when they are lost or forgotten. 

While we are committed to assisting our guests to the best of our abilities, we cannot assume responsibility for any items lost or forgotten by a guest during a reservation.

In the event that an item is lost or left at a listing, here are a few steps you can take to potentially recover your item:

Retrace Your Steps: Please retrace your movements from the time you arrived at the venue until you noticed the item was missing. Sometimes, items are left behind in unexpected places.

Contact the Host: If you believe you may have left your clothing item at the listing, we recommend contacting the Host via the Swimply inbox. They may have received any lost items turned in by other guests or staff members.

Check with Fellow Guests: It's possible that another guest might have mistaken your clothing item for their own. If you were in a group or at an event, consider reaching out to fellow attendees.

We sincerely hope you find your lost item, and if you have any additional questions, please feel free to submit a ticket to Swimply Customer Care.