Swimply Policies and Host Rules – Swimply

This article addresses the following:

Swimply Policies
- Swimply Non-Discrimination Policy
- Water Safety Guidelines
Host Rules

Swimply Policies

Swimply Non-Discrimination Policy

At Swimply, we are committed to providing an inclusive and welcoming environment for all individuals. We believe in treating everyone with dignity and respect, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic. This non-discrimination policy applies to all aspects of the Swimply platform, including but not limited to Hosts, Guests, employees, and contractors.

Hosts' Responsibilities:

As Hosts on Swimply, upholding the principles of non-discrimination is essential. Hosts are not permitted to deny or treat Guests unfavorably based on their race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic. All Guests must be given equal opportunities to access and enjoy the services provided by Swimply Hosts.

Guests' Responsibilities:

Guests on Swimply are also expected to abide by Swimplys non-discrimination policy. Guests must not engage in any form of discrimination or harassment towards hosts or other Guests based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic. Respectful and inclusive behavior is paramount to fostering a positive environment.

Reporting Discrimination:

If any individual believes they have experienced or witnessed discrimination or harassment on the Swimply platform, we strongly encourage them to report it immediately. Reports can be submitted through the customer support team. Swimply will promptly investigate all reports in a fair and confidential manner.

Consequences of Discrimination:

Swimply takes allegations of discrimination seriously and reserves the right to take appropriate action in response to substantiated claims. Depending on the severity and nature of the incident, actions may include warnings, temporary or permanent suspension of access to the platform.

Privacy and Confidentiality:

Swimply is committed to ensuring the privacy and confidentiality of all parties involved in discrimination complaints. Information gathered during investigations will only be shared with relevant individuals on a need-to-know basis. All involved parties are expected to maintain the privacy and confidentiality of the process.

Swimply is committed to upholding this non-discrimination policy and to creating a safe, welcoming, and inclusive community for all individuals. We appreciate the cooperation of our hosts and Guests in helping us maintain these principles.

Water Safety Guidelines

Pools are meant to be enjoyed, so take these simple steps to ensure your safety at your next reservation:

Read and follow all pool safety rules shared by your Host.
Always supervise children and remain in arm’s reach. Designate an undistracted adult (a Water Guardian) to always watch children while in and around the pool.
Learn to Swim - All guests should have basic swimming skills (floating on their back, going under the water and surfacing, and the ability to safety enter and exit the pool) before attending a reservation and entering a host's pool.
Those who cannot swim or do not have basic swimming skills should wear US Coast Guard approved life jackets. These floatation devices are an extra layer of protection and assist with constant visual supervision. They should not take the place of adult supervision.
Children should not run around the pool or be in the pool area by themselves.
Everyone should stay away from pool drains and jets.
There should be no roughhousing, breath-holding games, dunking or throwing of swimmers.
Learn Cardio Pulmonary Resuscitation (CPR) - We highly recommend that at least one adult guest is CPR certified.
Know the address of the pool in case you need to call 911 as first responders will need to know the address.

Host Rules

Guest Clothing Policy

Swimply Hosts welcome you to their home, and with their home comes their rules, including rules about clothing. For example, if you would like to sunbathe in the buff, please check the listing's description to see if that’s allowed, and reach out to your Host before booking if anything is unclear to ensure you’re on the same page. Failure to properly communicate with your Host about rules and expectations for their property, as well as failure to obey the laws in your jurisdiction, may result in penalties up to and including removal of your account.

What if you’re having a romantic getaway and you’d like to take it to the next level? Swimply prohibits sexual activity of any kind or undressing with the intent of sexual gratification, so please plan your day accordingly.

Swimply has a zero-tolerance policy for sexual misconduct.

Are Service Animals Allowed at Reservations?

Yes. We encourage Guests to disclose the presence of a service animal to the Host in the Swimply chat before booking.

This is important to discuss in case the presence of the service animal requires extra preparation for a Host or would cause health issues for the Host or their family (e.g., severe allergies, if the Host has animals of their own, etc.).

As stated in our Commitment to Fair Treatment, Swimply takes reports of discrimination very seriously. If a Host declines or cancels your reservation without due cause, please contact Swimply Customer Care. We will investigate the situation and help you find another pool!

While you are under no obligation to provide documentation for your assistance animals, a Host may ask:

Is the assistance animal required because of a disability?
What work or task has the animal been trained to perform?

We understand that service animals are generally very well trained. However, a Host may ask a Guest to remove a service animal if the animal is acting aggressively, causing damage, or otherwise being significantly disruptive and the animal’s handler does not take effective action to control it. The Host must still allow the Guest to stay at the reservation without the animal.

Attention to Additional Host Rules

When reviewing a listing please make sure the listing is perfect for your intentions as a visitor. Should there be any additional rules the Host wants you to be aware of they will be shared with you in one of two places:

In the Listing Description
- Be sure to check the About the Pool section for pre-set rules by the Host
In the Swimply Inbox
- As you chat with your Host throughout the booking process they may take advantage of the direct messaging with you to reiterate key rules for their space. Additionally, its advised to ask the Host directly in your chat if you should be aware of any particular rules. Please consider these rules and assess if they fit your expectations for your booking.

The following are typical rules you may see although they do differ from space to space:

No Smoking
No Alcohol
No Infants / Children / Pets
No Loud Music
No Catering
No DJs or Parties

To avoid disputes or a need to refund in the future please use your discretion when booking, should these rules not be ideal you may want to consider booking somewhere else.